Privacy Policy

• Identity and contact details, such as your name, email address, telephone number and business details.
• Account information and authentication records when you register or sign in.
• Service information and documents you provide for registrations, filings, licences, tax, compliance or related professional assistance.
• Transaction records, including the selected service, amount, currency, payment status and Razorpay order or payment reference. We do not store full card numbers, CVV, UPI PINs or net-banking credentials.
• Enquiry messages, support correspondence, device information, IP address and basic website usage or security logs.

• To respond to enquiries, verify accounts and provide the service you request.
• To prepare applications and documents, coordinate filings, provide status updates and maintain service records.
• To create and verify payment orders, confirm payment status, issue receipts and process eligible refunds.
• To prevent fraud, secure the website, resolve disputes and comply with tax, accounting, regulatory and legal obligations.
• To improve our services and send service-related communications. Promotional communications are sent only where permitted, and you may opt out of them.

Online payments are processed by Razorpay. When you choose to pay, necessary contact, order and transaction information is shared with Razorpay and participating banks or payment networks to process, authenticate and reconcile the transaction. Razorpay handles payment-instrument information under its own terms and privacy policy.

LegalLens India is the provider of the professional service. Razorpay is a payment technology provider and is not responsible for our service scope, delivery, cancellation decisions or customer support.

We share information only as reasonably required with authorised employees and professionals working on your matter, government portals or authorities relevant to the requested filing, technology and communication providers, Razorpay and banking partners, and advisers or authorities where disclosure is required by law. We do not sell your personal information.

We retain information for as long as necessary to provide services, maintain statutory and transaction records, resolve disputes and meet legal obligations. We use reasonable administrative, technical and access-control safeguards. No internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law and record-retention duties, you may ask to access, correct or delete your personal information, withdraw consent for optional processing, or raise a privacy grievance. We may need to verify your identity before acting on a request.

The website may use essential cookies and similar technologies for sessions, security and performance. Links to third-party websites are governed by those parties’ policies, and LegalLens India is not responsible for their practices.

We may update this policy when our services, payment flow or legal obligations change. The revised effective date will be shown on this page. Privacy questions or grievances may be sent using the contact details below; we will review and respond within a reasonable period.