Refund & Cancellation Policy

Email sales@legallensindia.com with your registered contact details, service name, reason for cancellation and the LegalLens or Razorpay payment reference. A request is not complete until we can identify the transaction and customer.

If we receive and accept a cancellation request before substantive work has begun, the service fee is generally eligible for a refund. Any government fee, stamp duty, statutory payment or non-recoverable third-party charge already incurred for your order will be deducted.

Once document review, consultation, drafting, application preparation or another substantive activity has started, we may provide a partial refund after deducting the value of work completed and non-recoverable external charges. No service-fee refund is ordinarily available after an application has been filed, a completed deliverable has been supplied, or the purchased service has otherwise been substantially performed.

• A verified duplicate payment for the same order.
• Payment was captured but LegalLens India cannot provide the purchased service and no suitable alternative is accepted.
• Cancellation qualifies under sections 2 or 3 of this policy.
• A different refund is required by applicable law.

• Government fees, stamp duty, statutory charges and payments already remitted to an authority.
• Third-party charges already incurred with your approval or as part of the stated package.
• Completed consultations, drafting, document review, filing work or other delivered portions of the service.
• Orders delayed or rejected because of incorrect, incomplete or late customer information, ineligibility, an authority decision or a change in law, where LegalLens India performed the agreed work.

We aim to acknowledge a complete request within 2 business days and communicate the decision within 7 business days. Approved refunds for payments made through Razorpay are initiated to the original payment method. After initiation, the bank or payment provider typically requires approximately 5–10 business days to credit the amount; actual timing is outside our control.

A failed or pending transaction is reviewed against Razorpay’s payment status before any service begins or refund is initiated. Bank debits for unsuccessful transactions may be automatically reversed by the bank or payment network. For a duplicate captured payment, contact us with both payment references so we can verify and refund the duplicate amount.

Please contact LegalLens India first so we can investigate delivery or payment concerns. Razorpay facilitates the payment and cannot independently decide or issue a merchant service refund. This policy does not restrict any non-waivable remedy available under applicable law.